COVID-19

Codiac Transpo has been prioritizing the safety and wellbeing of its passengers and staff while ensuring essential workers and citizens continue to have access to public transit.

What do I need to know before getting on the bus?

Your trip with Codiac Transpo will be much different than normal. We appreciate your patience and understanding during these uncertain times. 

  • Masks are required Masks are required at all times onboard our buses.
  • Service Levels- Codiac Transpo continues to operate on a reduced service level schedule. When planning your trip on the bus, we would encourage you to refer to our bus schedules using our new mobile services to see the most accurate information. As of November 15, routes 51-Green, 61-Elmwood, 64-Hospitals, and 62-Hildegard will resume full service (all day service to 9:30 pm and service on Sundays). These service levels will remain in place for the foreseeable future.
  • Bring hand sanitizer Passengers are encouraged to bring hand sanitizer for personal use while in transit. Hand sanitizer is also available upon boarding the bus. 
  • Getting on and off the bus- Passengers will enter the front doors, follow directional arrows, and exit via the back doors (with the exception of those that require the front door for mobility needs);
  • Passenger Limits- Passenger limits remain at 50%. 

Updated Schedules and Routes

Fare collection

  • We are not accepting 10-ride and 20-ride punch passes to reduce contact on the bus. In lieu of these, we are now selling 10-ride and 20-ride pass booklets;
  • Tickets are once again available at retailers; 
  • To reduce contact between operators and passengers, transfer tickets are available above the hand sanitizer upon entering the bus. Passengers are asked to use the honour system and only take transfer tickets if they require them;
  • Group passes are not currently available for sale;
  • Regular fare exemptions will continue which include free service for seniors (65 and older) on Wednesdays, and those under 18 years old in Dieppe who register. 

What is the new requirement for masks?

As of June 29, wearing a mask is required for all passengers onboard our buses. This allows us to increase seating capacity. This is being implemented in Moncton, Fredericton, and Saint John. For the increased capacity measure to continue, masks must be worn. The use of masks will be monitored in all three cities to ensure compliance. We are confident that passengers will do their part to keep transit running.

Why didn’t my bus operator deny boarding to the passenger who was not wearing a face mask on my bus?

The Department of Public Health and the province’s mask requirements still permit those with valid medical exemptions and children under 2 from wearing masks.  When passengers board the bus without one, we are not able to ask them why, and must presume that it is due to a medical condition. For the same presumption, we are not able to deny boarding for those who do not wear a mask. We all have a collective role to play in ensuring transit can continue operating. We have put numerous safety measures in place and are requesting that passengers wear their masks in return to do their part, too.

How do I know if my bus is impacted by operational changes due to COVID-19?

We encourage all customers to refer to the schedules and routes page before taking the bus. We have recently launched a new set of virtual services that will assist in ensuring you have the most up to date information. Visit the "New Virtual Services" section of our website for more information.

How has Codiac ensureed that the buses are safe for me?

Codiac Transpo has taken numerous steps to ensure that it is safe for you to take the bus. This includes increased sanitation, reduced passenger limits, measures on the bus such as fare collection and modified seating plans, and modified hours to ensure we have the resources to sustain operations should employees become ill and/or exposed to COVID-19. As of June 29, we have increased capacity to be up to 50%. Your safety remains our primary concern. As such, if passengers do not comply with the requirement to wear masks, we will revert to the maximum capacity of six passengers per bus.

Is there a limit to passengers on the bus?

Yes. Since June 29, the capacity remains at 50%. This means that, on Codiac Transpo buses, up to 17-20 passengers will be permitted at once. This measure will stay in place if and only if passengers comply with the mask requirement.

What if I can not wear a mask?

We will continue to follow the Department of Public Health’s recommendation on this. Exceptions to wearing masks in public spaces such as transit buses are permitted for health-related reasons (asthma, heart or lung diseases, claustrophobia, etc.).

How has COVID-19 impacted Codiac Transpo?

COVID-19 has required countless changes to the operations at Codiac Transpo. Due to passenger restrictions on buses, ridership dropped approximately 85% to 90% by the end of March. At the end of April 2020, Codiac Transpo saw some savings (diesel, maintenance, etc.) as the service was not operating at full capacity. However, with the loss of $230,000 in revenues per month, the Codiac Transpo Governance Committee has been advised that a projected additional loss of $750,000 by year end. This is due to revenue losses and additional operating costs including cleaning supplies and personal protective equipment.

How are buses cleaned?

Significant fleet sanitization requirements have been implemented considering the ongoing pandemic. Four bus operators have voluntarily transferred to our regular Servicepersons crew to help increased daily bus sanitization. Offering the weekend-style service ensures that each bus is sanitized at the start of a new shift. All buses are sanitized daily. The exterior of each bus is washed upon entering the building. Then, Codiac staff, wearing the appropriate PPE, spray the interior of the buses using a Health Canada approved disinfectant for COVID-19. This includes all high touch hard surfaces. The driver’s area is cleaned by-hand to ensure that high-touch areas are well sanitized.

What are the requirements for employees of Codiac Transpo?

Codiac Transpo is proud of the collaboration that has taken place in partnership with the Amalgamated Transit Union (ATU) Local 1290, the union representing Codiac Transpo employees, in the decision-making process throughout the pandemic. This collaboration has ensured the safety of both passengers and Codiac Transpo employees. Bus operators and transit employees will be provided non-medical masks by their employer. The employer recommends bus operators wear masks when physical distancing is not possible. Operators arer also given sanitizing wipes and hand sanitizer for their seating area while driving.