COVID-19

Codiac Transpo has been prioritizing the safety and wellbeing of its passengers and staff while ensuring essential workers and citizens continue to have access to public transit.

Red Phase

During all phases of the Government of New Brunswick’s COVID-19 Recovery Plan, Codiac Transpo continues to prioritize the safety of both passengers and employees. We continue our daily flet sanitization with increased cleaning for high-touch areas, hand sanitizer remains available on-board, and masks remain required on the bus at all-times.

Red Phase

  • Masks remain required on the bus unless medically exempt, as outlined by the Department of Health
  • Passenger capacity reduced to 9 passengers per bus
  • Passengers are asked to reduce transit travel in order to permit essential workers to have priority. Transit should only be used on an as-required basis.
  • Fare collection continues given plexiglass barriers have been installed since the beginning of the pandemic.
  • Passengers board the bus on the front and exit via the rear (unless they require mobility assistance)
  • Schedule will remain as-is, unless advised otherwise.
  • Passengers will notice ‘closed seat’ signage on the buses once again. Please only sit where there are open seats and continue to respect physical distancing.

Orange Phase

  • Masks remain required on the bus unless medically exempt, as outlined by the Department of Health
  • Passenger capacity is reduced to 18 passengers per bus
  • Passengers will notice ‘closed seat’ signage on the buses once again. Please only sit where there are open seats and continue to respect physical distancing.
  • Schedule will remain as-is unless otherwise stated
  • Punch pass exchanges that were planned are postponed
  • Passengers board the bus on the front and exit via the rear (unless they require mobility assistance)

Yellow Phase

  • Masks remain required on the bus unless medically exempt, as outlined by the Department of Health.
  • Passenger capacity is increased to full seated capacity (no standing passengers).
  • If you are medically exempt from wearing a mask, ensure you are allowing physical distancing to ensure other passengers feel safe on the bus. Please sit at least one row away from others. In the event that a bus is too full to permit distancing when it arrives at your stop, you will be required to wear a mask or wait for the next bus.
  • Punch pass exchange programs can once again occur. 

What do I need to know before getting on the bus?

Your trip with Codiac Transpo will be much different than normal. We appreciate your patience and understanding during these uncertain times. 

  • Masks are required Masks are required at all times onboard our buses.
  • Service Levels- Codiac Transpo continues to operate on a reduced service level schedule. When planning your trip on the bus, we would encourage you to refer to our bus schedules using our new mobile services to see the most accurate information. 
  • Bring hand sanitizer Passengers are encouraged to bring hand sanitizer for personal use while in transit. Hand sanitizer is also available upon boarding the bus. 
  • Getting on and off the bus- Passengers will enter the front doors, follow directional arrows, and exit via the back doors (with the exception of those that require the front door for mobility needs);
  • Passenger Limits- When our zone is in the province’s yellow phase of recovery, full seating capacity (no standing passengers) is permitted. In the orange phase, 50% capacity (max 18 passengers) is permitted. In red phase, only 9 passengers per bus are permitted. 

Updated Schedules and Routes

Fare collection

  • We are not accepting 10-ride and 20-ride punch passes to reduce contact on the bus. In lieu of these, we are now selling 10-ride and 20-ride pass booklets;
  • Tickets are once again available at retailers; 
  • To reduce contact between operators and passengers, transfer tickets are available above the hand sanitizer upon entering the bus. Passengers are asked to use the honour system and only take transfer tickets if they require them;
  • Group passes are not currently available for sale;
  • Regular fare exemptions will continue which include free service for seniors (65 and older) on Wednesdays, and those under 18 years old in Dieppe who register. 

Why didn’t my bus operator deny boarding to the passenger who was not wearing a face mask on my bus?

The Department of Public Health and the province’s mask requirements still permit those with valid medical exemptions and children under 2 from wearing masks.  When passengers board the bus without one, we are not able to ask them why, and must presume that it is due to a medical condition. For the same presumption, we are not able to deny boarding for those who do not wear a mask. We all have a collective role to play in ensuring transit can continue operating. We have put numerous safety measures in place and are requesting that passengers wear their masks in return to do their part, too.

How do I know if my bus is impacted by operational changes due to COVID-19?

We encourage all customers to refer to the schedules and routes page before taking the bus. We have recently launched a new set of virtual services that will assist in ensuring you have the most up to date information. Visit the "New Virtual Services" section of our website for more information.

How has Codiac ensureed that the buses are safe for me?

Codiac Transpo has taken numerous steps to ensure that it is safe for you to take the bus. This includes increased sanitation, reduced passenger limits, measures on the bus such as fare collection and modified seating plans, and modified hours to ensure we have the resources to sustain operations should employees become ill and/or exposed to COVID-19.

Is there a limit to passengers on the bus?

When our zone is in the province’s yellow phase of recovery, full seating capacity (no standing passengers) is permitted. When in the orange phase of recovery, passenger capacity is limited to 50% (18 passengers). In the red phase of recovery, only 9 passengers are required. Masks are required at all-times on board our buses. Passengers who are medically exempt must ensure physical distancing from other passengers. In the event that a bus is too full to permit distancing when it gets to a stop, medically-exempt passengers must wait for the next bus or use a disposable mask, available from the operator, to be permitted on-board.

What if I can not wear a mask?

We will continue to follow the Department of Public Health’s recommendation on this. Exceptions to wearing masks in public spaces such as transit buses are permitted for health-related reasons (asthma, heart or lung diseases, claustrophobia, etc.). Passengers who are medically exempt must ensure physical distancing from other passengers. In the event that a bus is too full to permit distancing when it gets to a stop, medically-exempt passengers must wait for the next bus or use a disposable mask, available from the operator, to be permitted on-board.

How has COVID-19 impacted Codiac Transpo?

COVID-19 has required countless changes to the operations at Codiac Transpo. Due to passenger restrictions on buses, ridership dropped approximately 85% to 90% by the end of March. At the end of April 2020, Codiac Transpo saw some savings (diesel, maintenance, etc.) as the service was not operating at full capacity. However, with the loss of $230,000 in revenues per month between March and August, the Codiac Transpo Governance Committee has been advised of a large projected deficit by year end. This is due to revenue losses and additional operating costs including cleaning supplies and personal protective equipment.

How are buses cleaned?

Significant fleet sanitization requirements have been implemented considering the ongoing pandemic. All buses are sanitized daily. The exterior of each bus is washed upon entering the building. Then, Codiac staff, wearing the appropriate PPE, spray the interior of the buses using a Health Canada approved disinfectant for COVID-19. This includes all high touch hard surfaces. The driver’s area is cleaned by-hand to ensure that high-touch areas are well sanitized.

What are the requirements for employees of Codiac Transpo?

Codiac Transpo is proud of the collaboration that has taken place in partnership with the Amalgamated Transit Union (ATU) Local 1290, the union representing Codiac Transpo employees, in the decision-making process throughout the pandemic. This collaboration has ensured the safety of both passengers and Codiac Transpo employees. Bus operators and transit employees will be provided non-medical masks by their employer. Masks are required when physical distancing is not possible. As per the Province of New Brunswick (Work Safe NB) rules, masks are not required by employees when they are behind plexiglass barriers.