FAQs

I lost something on the bus. Is there a lost and found?

When items are turned in, they are kept in a locked safe at Codiac Transpo. If you are missing an item, send a description of the item and the route/day/time that it was lost to info@codiactranspo.ca or phone our office at 506.857.2008 and we will let you know if it has been found.

Don’t small buses cost less?

The costs associated with managing two sizes of buses – standard and small – are what actually increase operating costs. Parts and inventory, vehicle maintenance and staff training costs all factor into the overall transit costs. With one type of vehicle in the fleet, these costs are more efficient as all aspects of operation and maintenance can be streamlined.

Why not buy small buses like the hotels and senior complexes use?

The rigorous demands of year-round urban transit are best suited to a heavy-duty bus. These vehicles are built for a longer service cycle which is more cost efficient. Codiac Transpo buses currently last up to 18 years or longer before being replaced. We continue to monitor the industry as they improve the longevity of smaller buses.

Will Codiac Transpo buy small buses?

Our primary focus is to replace the oldest buses in the fleet. While the City is open to considering smaller buses, they would only be used for specific market segments, such as for a seniors’ complex, or areas with low demands.

Why are buses delayed or bunched together in a line?

Buses can fall behind schedule as a result of road construction, weather issues, detours, passenger boarding delays and traffic congestion. Routes that operate on 15-minute frequency are particularly vulnerable to this. When this happens, transit staff makes every effort to assist the buses to their normal spacing along a route.

Why did the bus go by me without stopping?

If you are not waiting at a designated service stop… operators may not know you are waiting for a bus.

What happens when a bus is behind schedule?

When a bus is behind schedule, a decision is made by supervisory staff to make a service adjustment. To get that bus back on schedule, the supervisor may need to hold the bus back or limit its run on the route in order to reset the schedule.

Why is it, when spring and summer arrive, buses often seem to be late?

Road construction and traffic congestion during the tourist season can have an impact on routes and schedules. We strongly advise customers to take their bus one trip earlier than normal in order to make connections during high traffic and construction season. Visit our website at codiactranspo.ca for up-to-date detour and construction notices.

How does a transfer work?

Passengers will self-serve their transfers by pushing the transfer button on screen of the farebox. Once printed, passengers must take the transfer pass and scan it upon boarding their next bus. The transfer pass will expire 90-minutes after being issued in order to permit transfer connections across the network. Transfers cannot be used to re-board the same route from which the transfer was issued. If a transfer is disputed, customer must pay the fare and call the office to discuss complaint.

What is the white or yellow line at the front of the bus for?

At the front of the bus there is a yellow or white line painted on the floor. All passengers must be behind this line while the bus in moving. This enables the operator to clearly see the doors and side mirrors. It is also unsafe to speak to the operator while the bus is in motion. Please wait until the bus has stopped or call customer service at 857-2008. Our staff will be more than happy to assist you.

Why do I sometimes see buses waiting at a bus stop?

Codiac Transpo buses must maintain a schedule. If they arrive early at a stop, buses will wait until their scheduled time of departure as passengers expect the bus to depart according to the scheduled time.

Can I bring skates on board?

Many passengers use transit to get from home to a nearby skating rink, especially in the winter. If you are bringing skates on-board, even if stored in a bag, we ask that they have skate guards on the blades as they are sharp.