Reloadable Fare Card
We’re introducing a new reloadable fare card to make paying your fare easier and more flexible. As part of this change, the existing disposable cards are being phased out. The current cards will no longer be accepted as of May 12.
Online portal
Make the most of your card
- Protect your balance on a lost or stolen card.
- Access your transaction history.
- Check your card balance
- Register multiple cards to one account. Perfect for families.
How to pay
With the new system, you can pay using a reloadable fare card, the Codiac+ mobile payment application, or cash. New fareboxes are being installed to support all payment options and make boarding quicker and more convenient.
Pass Exchanges
May 4
- 8 a.m.–10 a.m. | South Plaza (bus)
- 10 a.m.–4:30 p.m. | Moncton City Hall (inside)
- 3 p.m.–6 p.m. | South Plaza (bus)
May 5
- 8 a.m.–10 a.m. | South Plaza (bus)
- 8:30 a.m.–4:30 p.m. | Moncton City Hall (inside)
- 3 p.m.–6 p.m. | South Plaza (bus)
May 6
- 8 a.m.–10 a.m. | South Plaza (bus)
- 8:30 a.m.–4:30 p.m. | Moncton City Hall (inside)
- 3 p.m.–6 p.m. | South Plaza (bus)
May 7
- 9 a.m.–5 p.m. | Champlain Place (inside mall – Walmart entrance)
May 8
- 9 a.m.–5 p.m. | Champlain Place (inside mall – Walmart entrance)
May 9
- 9 a.m.–5 p.m. | Champlain Place (inside mall – Walmart entrance)
- 9 a.m.–4 p.m. | South Plaza (bus)
- 11 a.m.–1:30 p.m. | 1111 Main (bus)
- 2 p.m.–4 p.m. | People’s Park Tower (bus)
May 10
- 10 a.m.–5 p.m. | South Plaza (bus)
- 10 a.m.–4 p.m. | Champlain Place (inside mall – Walmart entrance)
- 10 a.m.–1:30 p.m. | 1111 Main (bus)
- 2 p.m.–4 p.m. | People’s Park Tower (bus)
May 11
- 8 a.m.–10:30 a.m. | South Plaza (bus)
- 11 a.m. – 2 p.m. | 1111 Main (bus)
- 3 p.m.–6 p.m. | Champlain Place (inside mall – Walmart entrance)
May 12
- 8 a.m.–11 a.m. | Champlain Place (inside mall – Walmart entrance)
- 12 p.m.–2 p.m. | South Plaza (bus)
- 3 p.m.–6 p.m. | 1111 Main (bus)
Reloadable Fare Card FAQs
Where can I buy the reloadable card?
Where can I buy the reloadable card?
The new cards will be available for purchase at the regular points of sales listed at the bottom of the web page. You can also order a card through the online portal: codiac-prod.gfcp.io/efare/. The cards ordered online can either be mailed to your home for a $2 fee, or you can pick it up at the Codiac Transpo headquarters (140 Millenium Blvd.).
How do I create an account?
How do I create an account?
Visit our online portal (codiac-prod.gfcp.io/efare/) to create an account. Click the ‘sign up’ button on the righthand side of the top menu. You’ll be prompted to fill out a form asking for your name, email address, and a password for your account.
How do I add passes to my account?
How do I add passes to my account?
Once your account has been created you can buy passes by selecting the ‘get a new card’ button or you can register an existing card.
When you buy a new pass, you can choose between three products: period passes (30-day passes), ride passes (1, 10, and 20-ride passes), and pay as you go. Select the type of pass you would like to purchase and click the ‘view cart’ button to enter your shipping information. Complete the purchase by selecting ‘go to checkout’ and adding your credit card information.
How do I use the reloadable card to board the bus?
How do I use the reloadable card to board the bus?
Tap the reloadable card on top of the farebox to board the bus. The screen will display your balance.
When do the current cards stop working?
When do the current cards stop working?
Current cards will no longer be accepted as of May 12. New fareboxes will be installed on buses between May 4 and 11. During this transition period, transit service will be free.
You can transfer the balance from your old card to your new reloadable fare card by contacting info@codiactranspo.ca or call 506-857-2008.
How do students and seniors qualify for discounted fares?
How do students and seniors qualify for discounted fares?
Seniors and students are eligible for discounted 30-day passes. To receive the discount, we need to verify eligibility with a valid piece of identification that includes the date of birth. Once you’ve created your account on the online portal (codiac-prod.gfcp.io/efare/), you must visit Codiac Transpo (140 Millennium Blvd., Moncton) to show your ID in person (students must also bring their student card).
When the validation process is complete, you will have access to the senior or student pricing directly in your online portal.
How much does the card cost?
How much does the card cost?
The reloadable fare card will be free until October. After that, there will be a $4 fee.
Can I transfer my balance from an old card?
Can I transfer my balance from an old card?
Yes. To transfer, please contact us via email at info@codiactranspo.ca or call 506-857-2008.
Please note that you must have a reloadable fare card before doing the transfer.
How do I check my balance?
How do I check my balance?
Sign in to your account through the online portal (codiac-prod.gfcp.io/efare/). From the left-hand menu, select ‘my cards’, then choose ‘manage card’ for the card you’d like to view. Your balance will be displayed there.
What do I do if my card is lost or stolen?
What do I do if my card is lost or stolen?
Contact Codiac Transpo at info@codiactranspo.ca or (506) 857-2008 to report the stolen/lost card.
Make sure to register your reloadable fare card on the online portal (codiac-prod.gfcp.io/efare/) to benefit from balance protection.
How do I use the new farebox?
How do I use the new farebox?
> Reloadable card: tap card on top of farebox (there will be an icon with a card and a wifi symbol).
>Codiac+ mobile ticket: scan the QR code on bar code scanner on the farebox to validate mobile ticket.
>Cash: Insert exact change or bills to pay on farebox.
The screen will show that the selected payment method has been accepted.
Can I still pay with cash?
Can I still pay with cash?
Yes. The new farebox still accepts cash as payment to board the bus.
Does the farebox return change?
Does the farebox return change?
The farebox does not provide change, so please be sure to have the exact fare ready. The cost of the trip is $3.
How do transfers work?
How do transfers work?
You may request a paper transfer from the bus operator after tapping or scanning your card on the farebox. The transfer is valid for up to 90 minutes across all routes.
What about the U12 and U18 (Dieppe specific) passes?
What about the U12 and U18 (Dieppe specific) passes?
These passes will be visually validated for the time being.
Are passes available immediately after reloading my card online?
Are passes available immediately after reloading my card online?
The passes will be available immediately after reloading card online.
Codiac+
We launched Codiac+, a new mobile payment app! With Codiac+, you can buy and manage your transit passes directly on your smartphone.
ℹ️ Codiac+ is an additional service. Riders can still use existing transit passes and make cash payments through the farebox.
Transit passes will no longer be sold through the HotSpot app. Mobile pass purchases will be available exclusively through Codiac+.
Mobile Transit Passes
All 1, 10, and 20-ride passes purchased on HotSpot before March 31 will be honoured until April 30. Any remaining multi-ride passes after April 30 must be transferred to your new Codiac+ account. To transfer, please contact us via email at codiacplus@garival.com or call 506-857-2008.
Codiac+ FAQ
Where can I download the app?
Where can I download the app?
The app is available on the Apple App Store for iPhones and the Google Play Store for Androids.
Is the app free to use?
Is the app free to use?
Yes! There are no fees to download the app and no monthly charges.
What payment methods are accepted?
What payment methods are accepted?
Codiac+ accepts Visa and Mastercard.
How do I create an account?
How do I create an account?
After downloading the app, open the menu by clicking the icon in the top left corner and select ‘Log in’ to begin the registration process.
You’ll be prompted to create an account by sharing your first name, last name, email address and a password. Click ‘register’ and your account will be created.
How do I use Codiac+ to board the bus?
How do I use Codiac+ to board the bus?
Activate your pass by going to ‘my wallet’ or ‘my passes’, select the pass you want to use for your ride, and show the pass to the bus operator.
You’ll have 10 minutes to show the driver your pass after it’s been activated.
What transit services accept Codiac+?
What transit services accept Codiac+?
Codiac+ is available on all Codiac Transpo buses operating in Moncton, Dieppe, and Riverview.
Do I need to be connected to the internet to use the app?
Do I need to be connected to the internet to use the app?
You need an internet connection to log in and to buy tickets or passes.
Once you’re logged in, you can activate tickets or passes you’ve already purchased without an internet connection.
If you don’t have internet access and are unable to use a previously purchased ticket or pass, please contact codiacplus@garival.com or call 506-857-2008.
Will my existing passes in HotSpot still be valid?
Will my existing passes in HotSpot still be valid?
You will no longer be able to purchase transit passes through HotSpot.
All 1, 10, and 20-ride passes that were purchased on HotSpot before March 31 will be honoured until April 30. Any remaining multi-ride passes after April 30 must be transferred to your new Codiac+ account. To transfer, please contact us via email at codiacplus@garival.com or call 506-857-2008.
What kind of passes can I purchase using the Codiac+ app?
What kind of passes can I purchase using the Codiac+ app?
You can purchase 30-day passes (adult, senior, and student) as well as 1, 10, and 20-ride passes.
How do I add passes to my account?
How do I add passes to my account?
You can purchase a pass by either selecting ‘my passes’ or ‘my wallets’ from the left-hand menu.
You will see a ‘buy’ button at the bottom of the screen. Once you click it, a new page will appear with pass options. Add the pass you wish to purchase, click continue at the bottom of page, and input your credit card information.
Can I use the same Codiac+ account on multiple devices?
Can I use the same Codiac+ account on multiple devices?
No. For security reasons, your Codiac+ account can only be active on one device at a time.
Can I share my passes with friends or family?
Can I share my passes with friends or family?
No. Passes purchased on your phone are for your use only. If you attempt to share these with other people, you may be denied boarding and lose the privilege of using the application.
Can students and seniors buy discounted 30-day passes using the app?
Can students and seniors buy discounted 30-day passes using the app?
Seniors and students are eligible for discounted 30-day passes. To pay through the app and receive the discount, we need to verify your eligibility with a valid piece of identification that includes your date of birth.
Once you’ve created your account in the Codiac+ app, you must visit Codiac Transpo (140 Millennium Blvd., Moncton) to show your ID in person (students must also bring their student card). Once this validation process is complete, you will have access to the senior or student pricing on the Codiac+ app.
How do I continue using the application if I change my device?
How do I continue using the application if I change my device?
If you lose your phone or get a new one, email codiacplus@garival.com and include the email address linked to your account.
Once we receive your request, we’ll release your account from your old device. You can then install the app on your new device and log in. All previously purchased tickets, passes, and preferences will still be available.
Please allow up to 24 hours for this request to be processed.
In what language is the app available?
In what language is the app available?
Codiac+ is available in both English and French. It will automatically display in the language set on your phone. To change the app’s language, simply update your phone’s language settings.
What should I do if the app isn’t working?
What should I do if the app isn’t working?
Please alert the team at Codiac Transpo by emailing codiacplus@garival.com or calling at 506-857-2008.
Where to buy
Passes Available: Adult, Senior, and Student 30-day, 10-ride, and 20-ride
2
Passes Available: Student 30-day, 10-ride, and 20-ride
3
Passes Available: Adult, Senior, and Student 30-day, 10-ride, and 20-ride
6
Passes Available: Adult, Senior, and Student 30-day, 10-ride, and 20-ride
7
Passes Available: Adult, Senior, and Student 30-day, 10-ride, and 20-ride
8
Passes available: Senior 30-day, 10-ride, and 20-ride
10
Passes Available: Adult, Senior, and Student 30-day, 10-ride, and 20-ride
11
Passes Available: Adult, Senior, and Student 30-day, 10-ride, and 20-ride
12
Passes Available: Adult, Senior, and Student 30-day, 10-ride, and 20-ride
13
Passes Available: Adult, Senior, and Student 30-day, 10-ride, and 20-ride
14
Passes Available: Adult, Senior, and Student 30-day, 10-ride, and 20-ride
15
Passes Available: Adult, Senior, and Student 30-day, 10-ride, and 20-ride
16
Passes Available: Adult, Senior, and Student 30-day, 10-ride, and 20-ride
17
Passes Available: Adult, Senior, and Student 30-day, 10-ride, and 20-ride
18
Passes Available: Adult, Senior, and Student 30-day, 10-ride, and 20-ride
19
Passes Available: Student 30-day, 10-ride, and 20-ride
20
