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Frequently asked questions


Don’t small buses cost less?

Several published studies have reported marginal cost savings were found by operating small buses in transit fleets.  Staff conducted research in 2015 which resulted in similar findings.  Staff’s research included a cost modelling exercise which found the acquisition price and fuel efficiency improvements beneficial but also identified  new inventory and training costs.  In Codiac Transpo’s situation, operating costs would increase by managing two fleets, a small bus fleet and a regular size bus fleet.

Why not buy small buses like the hotels and senior complexes use?

There are a variety of small buses available.  Each is designed to meet a specific need.  The rigorous demands of urban transit are best suited to a heavy duty bus.  A heavy duty bus has a higher Gross Vehicle Weight Rating (GVWR) which is an indicator of strength, durability, and a longer service life.  Codiac Transpo heavy duty buses currently last up to 18 years or longer before being replaced.  This is supported by capital budget replacement planning and ensures transit service is sustained to meet the needs of future passengers.

Will Codiac Transpo buy small buses?

The priority for the next several years is to replace the oldest buses in the fleet.   Standardizing the replacement buses purchased supports reducing maintenance  and training costs.  However, we have identified specific market segments which could utilize small buses in future:  Any community bus route, to senior complexes for example; And any new residential route with low demand expectation including the periphery areas of municipalities.

Why are buses delayed or bunched together in a line?

At some point during a trip a bus can fall behind schedule due to road construction, unexpected detours, high volume of passengers boarding, traffic congestion or the weather. This can cause bunching on the line if following buses catch up (especially routes at 15 minute frequency) causing delays in service to customers.

Why did the bus go by me without stopping?

If you are not waiting at a designated service stop… operators may not know you are waiting for a bus.

What happens when a bus is behind schedule?

When a bus is behind schedule, a decision is made by supervisory staff in consideration of onboard and waiting passengers, to make a service adjustment. To get that particular bus back on schedule the supervisor may need to hold the bus back or ask the operator not continue to the end of the route in order to realign to the set schedule. Decisions in these circumstances must be made quickly based on available information.

Why is it, when spring and summer arrive, buses often seem to be late?

Traffic congestion tends to increase due to summer tourism, but the biggest factor is road construction. Folks who travel by car tend to leave earlier when they know there is a detour on a particular street. It should be no different for folks traveling by public transit. Our buses get caught up in detours and traffic congestion just like all other vehicles. We strongly advise customers to take their bus one trip earlier than normal in order to make their connections during high traffic and construction season. Visit our website at codiactranspo.ca for up-to-date detour and construction notices.

How does a transfer work?

Transfers are valid for 60 minutes, expiring at the time marked by the operator when you board the 1st bus. Transfers cannot be used to re-board the same route from which the transfer was issued. Customers must ask for a transfer upon boarding the bus and advise the operator so that he/she may advise the operator of your transfer bus. If disputed, customer must pay the fare and call the office to discuss complaint.

What is the white or yellow line at the front of the bus for?

All passengers, if standing, must be behind the white or yellow line painted on the floor at the front of the bus. The operator must be able to have an unobstructed view out of the front doors and be able to see his/her mirrors. It is unsafe and Codiac Transpo policy does not permit passengers to stand in front of the line. If you have a question for the operator, please take a seat and ask when the bus is pulled over at a bus stop or call 857-2008. Our staff will be more than happy to assist you.

Why do I sometimes see buses waiting at a bus stop?

Codiac Transpo buses must maintain a schedule. When a vehicle waits at a certain stop, it is to ensure the bus leaves at the time posted on the bus schedule.

Bus Etiquette:

  • Have your fare ready before you board the bus.
  • If you have a quick questions for the operator, please don’t block other customers from boarding, customers are also encouraged to call our office should they have any questions or need information.
  • Take a seat upon boarding and exit using the rear doors, especially at busy intersections.
  • Be ready to exit the vehicle by collecting your belongings prior to the bus stopping.
  • Be courteous to those who need a seat more than you. Courtesy seating at the front of the bus is reserved for those who use canes, wheelchairs etc. We ask customers to respect mobility needs and give up a seat if required.
  • If you are transferring to another bus, please advise the operator so that he/she may advise the operator of your transfer bus.
  • If you are waiting at a stop that is serviced by more than one route, please help by stepping back until your particular bus approaches.